How to be a Great CIO (X): Attend the European Monitoring Symposium


It is not because it is the only European event solely dedicated to Monitoring, it is not because we are going to present a radical change in the way leading companies do business, it is not because of the fine Mediterranean cuisine, the nice people or the awesome venue.

Well, it is because of all these as well. And it is because of the nice surprises (many of them), but the main reason to attend the Monitoring Symposium is to propel your career forward, to go further faster, whether you are a CIO or a CISO or you are one in the making.

Particularly now, when not advancing means going back.

Because monitoring, understood as Corporate Visibility, is really powerful stuff (hey, that’s what I’ve created this blog for). A wonderful opportunity that many pass on, and regret when it is too late. 

And what we are introducing is completely new. Promise.

Well, I said it already. Now it is up to you.

Hope to see you in Sitges this Friday (May 23rd)!


The problem with APM

Further Faster

Figure 1 – Technical products only go so far, while ambitious ITIL projects usually end in sweat, blood and tears. Business Service Management (BSM) can take you much further than APM tools, business-value wise.

A few months ago, the site BSM Digest was renamed APM Digest because, in the words of its editor, APM has become a “much more popular term, at least here in the USA”. Which, in my opinion, is a real shame.

Considering that, until recently, monitoring was focused mainly on the network and servers, why would turning the application into the focal point be a missed opportunity? After all, it clearly represents an evolution towards real, in-the-flesh customers from the deep oceans of pure infrastructure. Continue reading

Blog presents Blog

I have always tried not to talk about my company in this blog. The idea of the Visibility Blog is to present a personal view about things, even if that view is not exactly the company’s view.

Although I have to admit that sometimes it’s inevitable to refer to Tango/04 when discussing topics such as Agile Service Management (look Ma, no CMDB!). It’s hard not to, as it’s the best example of Agile Service Management I know. And the only one, really.

But the point is that the Visibility Blog disseminates new ideas that may be useful even for customers of the (horror!) competition, besides sharing my managerial expertise with CIOs, CIOs-to-be or any other manager, not necessarily in IT.

However, we needed a specific channel on Monitoring, at both the strategic and technical levels. And, of course, to air news about what we do, our products, techniques, tips, new releases, case studies, educational videos, and stuff like that.

Therefore, we created the Monitoring Blog—the new official corporate blog of Tango/04. Which, as you imagine, will try to help you get the most out of your monitoring projects.

You can find it here. And please subscribe via RSS here (because you’re already subscribed to this blog via RSS, right?).

Hope to see you there, where we can freely say things like the fact that we’ve invested many, many millions of dollars to create the wonderful new generation of cloud-enabled, tablet-enabled, beautifully crafted and insanely awesome Tango/04 monitoring products.

Something I’d never, but really never ever even think of mentioning here.



If you’re lucky, you’ll have the experience of working in a high-performing team early in your career.

As you continue working, you will soon realize that high-performing teams are truly magical, and more rare than you might have first expected.

And if you keep working, you’ll find yourself becoming committed to creating high-performing teams. You won’t succeed every time, but you’ll try.

(Luke Hohmann)

Great article on improving team performance by aligning their values here (game included!).

Teaser of How to be a great CIO (VIII)

How about learning more about your users’—or customers’—hidden motivations and getting them to prioritize everything they want from you in detail? How about creating a proven path to success and removing all the things that are stopping you the most from getting there? How about doing all of this by playing games?

Interested? Oh, let’s play then. See you on Wednesday.