We are being asked less and less about how to integrate a monitoring system with a CMDB.
Main reason: in the past, people thought that building a full-fledged, galaxy-comprehending CMDB was kind of easy and even mandatory (blame ITIL). But nowadays, people are aware of the horror stories and more wary about using a CMDB beyond Asset Management (yes, CMDBs are great for that!).
Only exception: people who arrived late to the party, and still think that a CMDB as defined by ITIL is beneficial or even doable. (If you are among them, please read this, this, this, and this).
So what’s all the rage right now? Well, people went too fast from loving an all-encompassing Service Management solution (as proposed, and with sound reason, by ITILv3) to adore a tactical, scope-limited and still inside-out patch called APM. Again, APM tools, as CMDBs, are a good thing, if used properly. But they are not being used properly. I gave my two cents on it here.
Figure 1 – Technical products only go so far, while ambitious ITIL projects usually end in sweat, blood and tears. Business Service Management (BSM) can take you much further than APM tools, business-value wise.
A few months ago, the site BSM Digest was renamed APM Digest because, in the words of its editor, APM has become a “much more popular term, at least here in the USA”. Which, in my opinion, is a real shame.
Considering that, until recently, monitoring was focused mainly on the network and servers, why would turning the application into the focal point be a missed opportunity? After all, it clearly represents an evolution towards real, in-the-flesh customers from the deep oceans of pure infrastructure. Continue reading →
APM Technologies (Application Performance Monitoring) are starting to be accepted, but … are they the right path to Corporate Visibility? In a few days I’ll give you the answer; same bat-time, same bat-channel.