When we started this blog, CMDBs were all the rage. ITIL was at its peak. Practically every single customer asked us about our “CMDB strategy”.
From the start we had the vision that passing event, performance, and business context data through the already overloaded CMDB was a terrible mistake.
First, it was not a “best practice” as opposed to the rest of ITIL initiatives. Back then the number of existing companies around the world that had finished such a CMDB was zero. And it remains zero.
Figure 1 – Technical products only go so far, while ambitious ITIL projects usually end in sweat, blood and tears. Business Service Management (BSM) can take you much further than APM tools, business-value wise.
A few months ago, the site BSM Digest was renamed APM Digest because, in the words of its editor, APM has become a “much more popular term, at least here in the USA”. Which, in my opinion, is a real shame.
Considering that, until recently, monitoring was focused mainly on the network and servers, why would turning the application into the focal point be a missed opportunity? After all, it clearly represents an evolution towards real, in-the-flesh customers from the deep oceans of pure infrastructure. Continue reading
Well, “save your life” is a bit of a stretch. But it can make your professional life easier and more prosperous. It may save your company lots of pain, time and money. Interested? Great. So, what is an RTSM? Continue reading
The Visibility Blog by Raul Cristian Aguirre 