We are being asked less and less about how to integrate a monitoring system with a CMDB.
Main reason: in the past, people thought that building a full-fledged, galaxy-comprehending CMDB was kind of easy and even mandatory (blame ITIL). But nowadays, people are aware of the horror stories and more wary about using a CMDB beyond Asset Management (yes, CMDBs are great for that!).
Only exception: people who arrived late to the party, and still think that a CMDB as defined by ITIL is beneficial or even doable. (If you are among them, please read this, this, this, and this).
So what’s all the rage right now? Well, people went too fast from loving an all-encompassing Service Management solution (as proposed, and with sound reason, by ITILv3) to adore a tactical, scope-limited and still inside-out patch called APM. Again, APM tools, as CMDBs, are a good thing, if used properly. But they are not being used properly. I gave my two cents on it here.
Figure 1 – Technical products only go so far, while ambitious ITIL projects usually end in sweat, blood and tears. Business Service Management (BSM) can take you much further than APM tools, business-value wise.
A few months ago, the site BSM Digest was renamed APM Digest because, in the words of its editor, APM has become a “much more popular term, at least here in the USA”. Which, in my opinion, is a real shame.
Considering that, until recently, monitoring was focused mainly on the network and servers, why would turning the application into the focal point be a missed opportunity? After all, it clearly represents an evolution towards real, in-the-flesh customers from the deep oceans of pure infrastructure. Continue reading →
Well, “save your life” is a bit of a stretch. But it can make your professional life easier and more prosperous. It may save your company lots of pain, time and money. Interested? Great. So, what is an RTSM? Continue reading →
I know that you suspect that there is a better way… a shorter path to all that value ITIL promises… a way to make real sense out of these malign CMDBs and their never-ending deployments—a way to truly align Operations and Business. Well, Real Time Service Models are your savior. But what are they? The answer, my friend, is blowin’ in the next post.
Let’s suppose that you are anxious about the future.
Suppose you feel pressed by all the uncertainty in the global economy. Suppose that you´re concerned about your job: maybe not about losing it, but you want to make sure you are untouchable. Or better yet, let’s suppose you really do want to be promoted.
Why is an infrastructure monitoring project so risky and prone to fail while a security and regulations compliance monitoring project practically always succeeds? After all, they´re both about monitoring. Continue reading →
I promised a summary of my session at the Gartner conference. You will miss out on all the amusing anecdotes, striking videos, and stomach-threatening jokes of my speech, but a promise is a promise. On the plus side, here you´re safe from my addiction to throwing things at the audience (and I swear I do). Continue reading →
I read it with a smile in my face. About time! CMDBs are being pushed more and more by the big vendors even though success stories are scarce and there have been hundreds of painful failures. Moreover, in the “successful” cases, Continue reading →
A few months ago, Gartner (if you are just landing from another planet, Gartner is probably the most influential IT research firm) released a paper on the state of CMDB deployments. I have some comments to make, hoping that my Gartner Account Manager is not reading. Continue reading →