What the heck is a Real Time Service Model?

I know that you suspect that there is a better way… a shorter path to all that value ITIL promises… a way to make real sense out of these malign CMDBs and their never-ending deployments—a way to truly align Operations and Business. Well, Real Time Service Models are your savior. But what are they? The answer, my friend, is blowin’ in the next post.

How to Win Time and Budget for your ITIL Project

I promised a summary of my session at the Gartner conference. You will miss out on all the amusing anecdotes, striking videos, and stomach-threatening jokes of my speech, but a promise is a promise. On the plus side, here you´re safe from my addiction to throwing things at the audience (and I swear I do). Continue reading

CMDBs Considered Quite Painful for at least 95% of You

A quick post to point you to a very insightful article from Rob England, published a few days ago in the itSMF USA newsletter, entitled “CMDB is not a given: Why CMDB is a Bad Idea for 95% of Organizations”

I read it with a smile in my face. About time! CMDBs are being pushed more and more by the big vendors even though success stories are scarce and there have been hundreds of painful failures. Moreover, in the “successful” cases, Continue reading

Big-Name Analyst Finding: Monitoring Security Together with Operations is a Good Thing

Tango/04 1-2-3 Monitoring

Let me point you to an excellent recent report from a large IT research company, whose name starts with G (and ends with artner), entitled “Log Management for IT Security and IT Operations”. There they basically say that monitoring log events coming from both areas is a good thing. Continue reading