Were you able to achieve more Visibility during 2012?
Did you remove blind spots in IT operations and business processes, did you align infrastructure management, did you get a holistic, consistent, real-time view at every level for critical services?
And, thanks to that, did you notably improve overall services, generating more value for your business and adding more meaning to your position?
Whether you did or not, remember: right now it is time for your New Year’s resolutions. A great occasion to decide that 2013 will be the year you are going to create the highest value for your company.
From this friendly blog we’ll try to continue helping you achieve that as much as we can.
A few years ago, I was just graduating as a ScrumMaster and the Agile community looked to me like a vibrant, energetic group, full of opportunities for learning. Through all that inspiration, I have had the seminal ideas for Agile Service Management so Continue reading →
How about learning more about your users’—or customers’—hidden motivations and getting them to prioritize everything they want from you in detail? How about creating a proven path to success and removing all the things that are stopping you the most from getting there? How about doing all of this by playing games?
Interested? Oh, let’s play then. See you on Wednesday.
In January 1986, the technicians on the Space Shuttle project knew that one of the critical components of the Challenger was going to fail. The O-rings of the rocket engines would not be reliable if it was cold. And below zero temperatures were forecasted for the day of the launch. The problem was that they had only eleven hours to convince the NASA command to cancel the launch, which had already been postponed several times.
How was our Monitoring Symposium? Fantastic, both the European and the Latin American versions: record attendance, record dizziness in PortAventura (with the highest roller coaster in Europe), record number of bird pictures taken at Temaikèn in Argentina, but above all, record quality of monitoring success story presentations, with experts from Zurich Insurance, BBVA, EMCF, International Card Services, and Supervielle Bank, among others…Many thanks to all speakers and attendees!
Next week I’ll tell you how Visibility could have prevented one of the most notorious astronautics accidents in history. But in the meantime I leave you with a brainteaser, which also has to do with Visibility:
I was lucky enough to be able to listen to Jim Collins yesterday at the Growth Summit. Jim ended by sharing some valuable personal tips, which I am happy to share with you, fresh out of his mouth. Continue reading →
You know Jim, right? He is probably the world’s #1 Management Guru these days, and his best-selling book Good to Great inspired an entire generation of leaders. He is the guy who discovered that great leaders don’t need to be charismatic (and added that charisma could even be a liability!). Look, I got some great new personal tips from Jim himself yesterday and I’d love to share them with you. Tomorrow, that is. See you then.
This past Easter I stayed in a hotel on the coast of Catalonia. It wasn’t ugly. It wasn’t a horrible experience. But there were a number of details that caught my eye.
For example, the cheese was horrendous. They seemed to have bought the cheapest cheese available; I imagined a dialogue between the dairy provider and the procurement manager of the hotel. Continue reading →
On Monday I return to the fray with a classification of companies, entrepreneurs and professionals which will probably not make history but don’t deserve to either. Have a nice weekend. See you on Monday!