How did you do in 2012?

Were you able to achieve more Visibility during 2012?

Did you remove blind spots in IT operations and business processes, did you align infrastructure management, did you get a holistic, consistent, real-time view at every level for critical services?

And, thanks to that, did you notably improve overall services, generating more value for your business and adding more meaning to your position?

Whether you did or not, remember: right now it is time for your New Year’s resolutions. A great occasion to decide that 2013 will be the year you are going to create the highest value for your company.

From this friendly blog we’ll try to continue helping you achieve that as much as we can.

Happy Visibility in 2013!

A big, big hug from Barcelona.

The problem with APM

Further Faster

Figure 1 – Technical products only go so far, while ambitious ITIL projects usually end in sweat, blood and tears. Business Service Management (BSM) can take you much further than APM tools, business-value wise.

A few months ago, the site BSM Digest was renamed APM Digest because, in the words of its editor, APM has become a “much more popular term, at least here in the USA”. Which, in my opinion, is a real shame.

Considering that, until recently, monitoring was focused mainly on the network and servers, why would turning the application into the focal point be a missed opportunity? After all, it clearly represents an evolution towards real, in-the-flesh customers from the deep oceans of pure infrastructure. Continue reading

Blog presents Blog

I have always tried not to talk about my company in this blog. The idea of the Visibility Blog is to present a personal view about things, even if that view is not exactly the company’s view.

Although I have to admit that sometimes it’s inevitable to refer to Tango/04 when discussing topics such as Agile Service Management (look Ma, no CMDB!). It’s hard not to, as it’s the best example of Agile Service Management I know. And the only one, really.

But the point is that the Visibility Blog disseminates new ideas that may be useful even for customers of the (horror!) competition, besides sharing my managerial expertise with CIOs, CIOs-to-be or any other manager, not necessarily in IT.

However, we needed a specific channel on Monitoring, at both the strategic and technical levels. And, of course, to air news about what we do, our products, techniques, tips, new releases, case studies, educational videos, and stuff like that.

Therefore, we created the Monitoring Blog—the new official corporate blog of Tango/04. Which, as you imagine, will try to help you get the most out of your monitoring projects.

You can find it here. And please subscribe via RSS here (because you’re already subscribed to this blog via RSS, right?).

Hope to see you there, where we can freely say things like the fact that we’ve invested many, many millions of dollars to create the wonderful new generation of cloud-enabled, tablet-enabled, beautifully crafted and insanely awesome Tango/04 monitoring products.

Something I’d never, but really never ever even think of mentioning here.

Magic

Quote

If you’re lucky, you’ll have the experience of working in a high-performing team early in your career.

As you continue working, you will soon realize that high-performing teams are truly magical, and more rare than you might have first expected.

And if you keep working, you’ll find yourself becoming committed to creating high-performing teams. You won’t succeed every time, but you’ll try.

(Luke Hohmann)

Great article on improving team performance by aligning their values here (game included!).

Teaser of How to be a great CIO (VIII)

How about learning more about your users’—or customers’—hidden motivations and getting them to prioritize everything they want from you in detail? How about creating a proven path to success and removing all the things that are stopping you the most from getting there? How about doing all of this by playing games?

Interested? Oh, let’s play then. See you on Wednesday.

The Challenger and Holistic Monitoring: a true story

challenger-explosion

In January 1986, the technicians on the Space Shuttle project knew that one of the critical components of the Challenger was going to fail. The O-rings of the rocket engines would not be reliable if it was cold. And below zero temperatures were forecasted for the day of the launch. The problem was that they had only eleven hours to convince the NASA command to cancel the launch, which had already been postponed several times.

Continue reading

The Monitoring Symposium…and a brainteaser

Tango/04 Monitoring Symposium 2012 - PortAventura

How was our Monitoring Symposium? Fantastic, both the European and the Latin American versions: record attendance, record dizziness in PortAventura (with the highest roller coaster in Europe), record number of bird pictures taken at Temaikèn in Argentina, but above all, record quality of monitoring success story presentations, with experts from Zurich Insurance, BBVA, EMCF, International Card Services, and Supervielle Bank, among others…Many thanks to all speakers and attendees!

Next week I’ll tell you how Visibility could have prevented one of the most notorious astronautics accidents in history. But in the meantime I leave you with a brainteaser, which also has to do with Visibility:

What number comes next in this series?

10, 9, 60, 90, 70, 66

See you soon!

Teaser of “How to be a Great CIO (VII): Listen to Jim Collins”

You know Jim, right? He is probably the world’s #1 Management Guru these days, and his best-selling book Good to Great inspired an entire generation of leaders. He is the guy who discovered that great leaders don’t need to be charismatic (and added that charisma could even be a liability!). Look, I got some great new personal tips from Jim himself yesterday and I’d love to share them with you. Tomorrow, that is. See you then.