How did you do in 2012?

Were you able to achieve more Visibility during 2012?

Did you remove blind spots in IT operations and business processes, did you align infrastructure management, did you get a holistic, consistent, real-time view at every level for critical services?

And, thanks to that, did you notably improve overall services, generating more value for your business and adding more meaning to your position?

Whether you did or not, remember: right now it is time for your New Year’s resolutions. A great occasion to decide that 2013 will be the year you are going to create the highest value for your company.

From this friendly blog we’ll try to continue helping you achieve that as much as we can.

Happy Visibility in 2013!

A big, big hug from Barcelona.

The problem with APM

Further Faster

Figure 1 – Technical products only go so far, while ambitious ITIL projects usually end in sweat, blood and tears. Business Service Management (BSM) can take you much further than APM tools, business-value wise.

A few months ago, the site BSM Digest was renamed APM Digest because, in the words of its editor, APM has become a “much more popular term, at least here in the USA”. Which, in my opinion, is a real shame.

Considering that, until recently, monitoring was focused mainly on the network and servers, why would turning the application into the focal point be a missed opportunity? After all, it clearly represents an evolution towards real, in-the-flesh customers from the deep oceans of pure infrastructure. Continue reading