How to be a great CIO (V): Be like Paul

A few days ago, my friend Paul Schlieben died. Paul was flying alone in his Cessna 182 just over 70 miles from his home in Peterborough. Something went wrong: he informed the control tower that he was going to try an emergency landing, but the small machine crashed to the ground beside the small airport runway.

Paul was a programmer by profession, entrepreneur by chance (like me) and pilot by vocation. And he was a great guy, generous, a philanthropist. Everybody loved Paul. When he left his company, he created a charitable program that allowed students to obtain their pilot’s license, acquiring flight hours in exchange for community service. And as a member of Angel Flight, he took disadvantaged medical patients in need of transportation across the United States in his plane, for free.

Very rarely you’d be around Paul without him smiling. It was a smile that came from within, because he was a happy man. There is no better boss than a happy man. You’d enter his company and feel it, because everyone else was smiling too. There was even a huge dog walking around the office. People worked hard, but comfortably.

When we became partners, Paul made me visit Peterborough and convince his team that being distributors of Tango/04 was a good idea. Paul already knew this, but didn’t want to impose it by force: a good leader is a consensus maker.

His ideal was to create a fun environment where people could grow and make money. The basis for their success was teamwork, which is why everyone was important at Softlanding.

A leader is a team builder. A leader is a creator of healthy environments. I mentioned that a happy boss is the best boss; the worst boss is a bitter, toxic boss. Paul had problems just like you and me, but his smile never vanished. How much can a simple smile, a pat on the shoulder or an unexpected congratulation motivate us? And how many times do team managers forget about something so simple, so effective and so inexpensive?

I saw him for the last time in his home town in New Hampshire last year in June. You can never know when the last time will be. We promised to meet again, but as very well said by Jorge Luis Borges: “only the Gods can promise.”

Rest in peace Paul; thank you for the light of your smile.

4 thoughts on “How to be a great CIO (V): Be like Paul

  1. This is really good advice Raul! And as someone who worked for Paul for 11 years, I agree that his management style contributed directly to the success that SoftLanding had. If more managers were like Paul, the business world would be a much better place! I’m happy to say that having been at Tango for 5 years now that Raul, Carlos and the rest of the management team at Tango are very much like Paul in their leadership style. Thanks guys for being good leaders!

  2. Thanks for your reflections on my brother, Paul. He is much missed in his family. I did not know Paul’s business world so it is with pride that I read about his environment and the direction he took his company. As someone who has worked in some very toxic environments, I can appreciate the direction Paul took. After working for BU and the former president there, whose name will go untyped here, I have a feeling Paul was determined not to replicate that in his company, for both his own sake and that of his employees. Dan Schlieben, NYC, NY

  3. Dear Dan, thank you so much for leaving your comment here. I mostly knew Paul in the business world but I was not surprised to learn about his consistent generosity and sensitiveness in other environments.

    I was a fan of your brother’s entrepreneurial style. Besides everything Paul accomplished in life, I am sure that the world is a better place just because of the inspiration he provided to many.

    A big hug from Barcelona.

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