What the heck is a Real Time Service Model?

I know that you suspect that there is a better way… a shorter path to all that value ITIL promises… a way to make real sense out of these malign CMDBs and their never-ending deployments—a way to truly align Operations and Business. Well, Real Time Service Models are your savior. But what are they? The answer, my friend, is blowin’ in the next post.

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