How to Win Time and Budget for your ITIL Project

I promised a summary of my session at the Gartner conference. You will miss out on all the amusing anecdotes, striking videos, and stomach-threatening jokes of my speech, but a promise is a promise. On the plus side, here you´re safe from my addiction to throwing things at the audience (and I swear I do). Continue reading

Gartner Session Teaser


Hey, great session the other day at the Gartner Future of IT conference in Buenos Aires. Lots of attendance. We introduced our Agile Service Management processes. And great opportunity to speak to the Gartner analysts as well. I am back in Barcelona now, so I promise a summary of my speech tomorrow. Or the day after tomorrow. 🙂

Speaking at Gartner’s today


Surprisingly, Gartner  has still not banned me 🙂 This afternoon I will speak at the “Gartner The Future of IT Conference”  at the Hilton Buenos Aires, Argentina on how monitoring can be a transformational force that benefits IT, CIOs, CISOs and the whole company. Wish me luck.

CMDBs Considered Quite Painful for at least 95% of You

A quick post to point you to a very insightful article from Rob England, published a few days ago in the itSMF USA newsletter, entitled “CMDB is not a given: Why CMDB is a Bad Idea for 95% of Organizations”

I read it with a smile in my face. About time! CMDBs are being pushed more and more by the big vendors even though success stories are scarce and there have been hundreds of painful failures. Moreover, in the “successful” cases, Continue reading

Age is a Mind Thing: Guest Post at The Rethorical Journey


Conor Neill, IESE professor, business communications guru and celebrated speaker and author, just published my guest post “Age is a Mind Thing: Breaking the glass ceiling”. I’ll republish it here in a few days, but you can read it here if you can’t wait. And read the rest of the blog while you are at it: it is really worth it. By the way, if you are here coming from his blog and you are NOT in IT, you may want to read the posts that are categorized “Non-IT”. Or you may start a career in IT, learn the stuff, and then come back and read everything.

Big-Name Analyst Finding: Monitoring Security Together with Operations is a Good Thing

Tango/04 1-2-3 Monitoring

Let me point you to an excellent recent report from a large IT research company, whose name starts with G (and ends with artner), entitled “Log Management for IT Security and IT Operations”. There they basically say that monitoring log events coming from both areas is a good thing. Continue reading