How to be a Great CIO (X): Attend the European Monitoring Symposium

MonitoringSymposium2014-EN

It is not because it is the only European event solely dedicated to Monitoring, it is not because we are going to present a radical change in the way leading companies do business, it is not because of the fine Mediterranean cuisine, the nice people or the awesome venue.

Well, it is because of all these as well. And it is because of the nice surprises (many of them), but the main reason to attend the Monitoring Symposium is to propel your career forward, to go further faster, whether you are a CIO or a CISO or you are one in the making.

Particularly now, when not advancing means going back.

Because monitoring, understood as Corporate Visibility, is really powerful stuff (hey, that’s what I’ve created this blog for). A wonderful opportunity that many pass on, and regret when it is too late. 

And what we are introducing is completely new. Promise.

Well, I said it already. Now it is up to you.

Hope to see you in Sitges this Friday (May 23rd)!

Hugs.

Preparing the upcoming Symposium…

Oficina Raul

Where have I been? Quite busy, after the (awesome) inauguration of our new offices, preparing the super ultra mega wonderful amazing Tango/04 Monitoring Symposium 2014.

(You’ve already saved the date, right? May 23th in Sitges, a beautiful town near Barcelona).

But before talking about it, some photos of our beautiful new offices.  

And yes, we do have a gym at our offices. :-)

(Thanks to the great Egue y Seta studio for the spectacular project).

You are invited.

invitation

Where have I been? Learning with leading entrepreneurs in Manila, Hamburg, Dublin, working with our talented team in both Barcelona and Buenos Aires, observing real-time monitoring in China (more about this soon), visiting the Maldives (hey, I need some rest from time to time) and above all involved in the phenomenal transformation of Tango/04. Yes, what we are cooking up with the new Knowledge Modules is nothing short of revolutionary (more about this quite soon, too). And recently, we moved to beautiful and more spacious offices in Barcelona, too. And that’s the point of this post. You are invited to come to our inauguration on Thursday, February 13. Don’t miss it. Just please contact your Tango/04 rep before we run out of space! It will be wonderful to give you a hug then. More details here. See you soon!

How to be a great CIO (IX): Focus on the smiles, not the trains

Service Management guru Ian Clayton posted a great paper from one of his customers, about why Outside-In thinking is paramount to avoid frustrating everybody and yourself, as the article wisely says:

“For most organizations, it is a natural tendency to look inward at what they do. They are focused (sometimes totally) on how the work is designed and accomplished, and performance measures are geared toward achieving internal goals. (…) 

Failure to please the customer leads to, well, failure.” 

The article is short, download it from http://www.servicemanagement101.com/files/lockheed-lean-for-services-white-paper.pdf and while you are at it, subscribe to Ian Clayton’s blog.

CMDB is dead

CMDB2

We are being asked less and less about how to integrate a monitoring system with a CMDB.

Main reason: in the past, people thought that building a full-fledged, galaxy-comprehending CMDB was kind of easy and even mandatory (blame ITIL). But nowadays, people are aware of the horror stories and more wary about using a CMDB beyond Asset Management (yes, CMDBs are great for that!). 

Only exception: people who arrived late to the party, and still think that a CMDB as defined by ITIL is beneficial or even doable. (If you are among them, please read this, this, this, and this).

By the way, the most popular post last year has been “CMDBs: butterflies or caterpillars?”. For a reason. And I am happy about it.

So what’s all the rage right now? Well, people went too fast from loving an all-encompassing Service Management solution (as proposed, and with sound reason, by ITILv3) to adore a tactical, scope-limited and still inside-out patch called APM. Again, APM tools, as CMDBs, are a good thing, if used properly. But they are not being used properly. I gave my two cents on it here.

Have a great afternoon.

How did you do in 2012?

Were you able to achieve more Visibility during 2012?

Did you remove blind spots in IT operations and business processes, did you align infrastructure management, did you get a holistic, consistent, real-time view at every level for critical services?

And, thanks to that, did you notably improve overall services, generating more value for your business and adding more meaning to your position?

Whether you did or not, remember: right now it is time for your New Year’s resolutions. A great occasion to decide that 2013 will be the year you are going to create the highest value for your company.

From this friendly blog we’ll try to continue helping you achieve that as much as we can.

Happy Visibility in 2013!

A big, big hug from Barcelona.

The problem with APM

Further Faster

Figure 1 – Technical products only go so far, while ambitious ITIL projects usually end in sweat, blood and tears. Business Service Management (BSM) can take you much further than APM tools, business-value wise.

A few months ago, the site BSM Digest was renamed APM Digest because, in the words of its editor, APM has become a “much more popular term, at least here in the USA”. Which, in my opinion, is a real shame.

Considering that, until recently, monitoring was focused mainly on the network and servers, why would turning the application into the focal point be a missed opportunity? After all, it clearly represents an evolution towards real, in-the-flesh customers from the deep oceans of pure infrastructure. Continue reading